Frequently Asked Questions

Product Information

What is the size of the photo book? +

The photo book has only one type of size: 14.5cm × 14.5cm.

How many pages does the Photobook have? +

The number of pages of the photo book will be determined by the number of pictures you select.

The minimum page number allowed is 16 and the maximum is 32.

Ordering and shipping

How much does it cost? +

It costs JPY 1,490 (+tax) per photo book with shipping fee included.

What should I do if I have not receive my photobook? +

Please contact us through our email available in the Contact section.

Is it possible to cancel my order? +

As every photo book is a customized order, returns and order cancellations are not possible.

What details do I need to order a photo book? +

To order a photo book, we would required an email address that we can contact you, your name and a valid credit card.

What are the available payment methods? +

At the moment, only credit card payment is available.

Is it possible to change the delivery address? +

As the photo books are shipped on the same day (fastest case scenario) after order is received, any changes in delivery address is not possible.